Politique de remboursement

We want you to be entirely satisfied with what you receive from us. If a piece is not right for you, you may return it within 30 days of delivery. No explanation is required.

This policy sits alongside your legal rights, which it does not limit or replace. Where our policy is more generous than the law, our policy applies. Where the law gives you more, the law applies.

Condition of returned items

To be accepted, garments must be returned:

• Unworn and unwashed
• With all original tags and internal labels attached and intact
• Free of perfume, make-up, deodorant marks and alteration
• In their original packaging

Trying a garment on to check fit is expected and welcome. Wearing it is not.

Items sold at a reduced price

Sale and promotional pieces are returnable on the same terms as full-price pieces.

Items we cannot accept

The following are excluded, because they are made or prepared specifically for you and cannot be resold:

• Made-to-measure and bespoke-stitched garments
• Unstitched fabric that has been cut to your specification
• Personalised items, including anything embroidered or monogrammed to order
• Gift cards
• Items sealed for hygiene reasons where the seal has been broken

This exclusion does not apply where an item is faulty, damaged, or not as described.

How to start a return

Go to the website and sign in with the email used at checkout. Find the items you want to return. Press “Return Item(s)” and select reason of return. Complete the request. We will receive your request and approve it after initial review.

After approval, you will be informed via same email address you used for return application. Along with that email, you will receive return label having the return address. Print out that label and include it with the returning items. Obtain proof of postage and keep it until your refund is confirmed. Until a parcel reaches us, it remains your responsibility.

Returns from outside the United Kingdom

International returns follow the same 30-day terms. When completing the customs declaration, mark the parcel clearly as "Returned goods — no commercial value" and include your order number. Parcels declared as new commercial goods may attract import charges on entry to the United Kingdom, and we are unable to accept parcels on which charges are outstanding.

Duties and import taxes collected at checkout on your original order are refunded in full when you cancel or return the whole order.

Refunds

We inspect returns on arrival and confirm the outcome by email. Approved refunds are issued to your original payment method, in the currency you paid, within 2 business days of us receiving the goods.

Refunds are made in money to the original payment method. We do not issue store credit in place of a refund unless you specifically ask for it.

Your bank or card issuer may take a further few days to post the funds to your statement. If more than 14 days have passed since we confirmed your refund and nothing has reached you, contact us at returns@mylinkforall.com.

Faulty, damaged or incorrect items

Inspect your order on arrival. If anything is faulty, damaged in transit, or not what you ordered, contact us with photographs of the item and its packaging as soon as you can, ideally within 48 hours of delivery. Prompt notice helps us pursue the courier and resolve matters quickly, but it is a request rather than a condition — your statutory rights are unaffected by when you tell us.

Under the Consumer Rights Act 2015, goods supplied to consumers in the United Kingdom must be of satisfactory quality, fit for purpose and as described. If they are not, you may reject them for a full refund within 30 days of delivery. After 30 days you remain entitled to a repair or replacement, and to a price reduction or refund if that is not possible. Consumers in the European Union hold equivalent rights under the Sale of Goods Directive (EU) 2019/771, including a minimum two-year guarantee of conformity.

Where an item is faulty or incorrect, we cover the cost of its return.

Orders we have not yet dispatched

Go to the website and sign in with the email used at checkout. Find the order you want to cancel. Press “Cancel or Return Order”. Complete the request. Once an order is with our courier it must be returned under the terms above.

Gifts

Where an item was bought as a gift, the recipient may return it under this policy. Refunds are issued to the original payment method used by the purchaser.

Contact

Email: returns@mylinkforall.com

Nothing in this policy affects your statutory rights as a consumer.

 

Last Updated: 13 August 2026